08:30 am – 04:00 pm |
Registration Opens (2F) |
09:00 am – 09:20 am |
Opening Ceremony – Conference Chair: Lorna Uden, Vice President of National Taiwan University: Tai-Jen George Chen (Kindom Hall 205, 2F ) |
09:20 am – 10:20 am |
OPENING SESSION
Keynote 1：Roland Rust – Service, Customer Information and Business Results (Kindom Hall 205, 2F ) |
10:20 am – 10:40 am |
Coffee Break |
10:40 am – 12:00 pm |
Session A1(Kindom Hall 205, 2F)
Topic：KM Application and Service Science
Session Chair：Lorna Uden |
Session B1 (Jhong Guang Hall 202, 2F)
Topic：Innovation Management
Session Chair：Jiun-Yu Yu |
Session C1 (E. Sun Hall, 3F)
Topic：KM in Organizational Settings
Session Chair：Shu-Cheng Steve Chi |
Title：Improving Communication With Students Using Virtual Communities
Author：Vili Podgorelec, Boštjan Grašič, Katja Udir Mišič
–Slovenia |
Title：Implementing Innovation and Knowledge Management In The Romanian Economy
Author：Constantin Bratianu, Simona Vasilache - Romania |
Title：Organizational Culture, Knowledge Sharing Capability and Knowledge Sharing Success : A Conceptual Framework
Author：Hayati Abdul Jalal, Paul Toulson, David Tweed
– New Zealand |
Title：Knowledge Sharing Investigation of Behavior of Users
Author：Wesley Shu, Yu-Hao Chuang, Chia-Sheng Lin Taiwan |
Title：A Study on the Strategic Application of Service Innovation Concept
Author：Masaru Ishioka, Kazuhiko Yasuda - Japan |
Title：Knowledge Sharing Research in Hungary - Investigating the Knowledge Sharing of Hungarian Managers
Author ：Zoltán Gaál, Lajos Szabó, Zoltán Kovács,
Nóra Obermayer-Kovács, Anikó Csepregi - Hungary |
Title：Research on Key Factors Affecting ERP Project Implementation – From The Point of View Of Project Manager
Author ：Bao-Yi Peng, Mei-Chun Chen - Taiwan |
Title：Knowledge Management Supporting Innovations for Inclusive Development
Author：M.S Rawat - India |
Title：Cultural Issues in the Use of Collaborative Knowledge Management Systems
Author：Bee Bee Chua, Danilo Valeros Bernardo, XiaoFeng Wang
- Australia |
Title：Towards Service Science-A New Transdisciplinary Discipline
Author：Kristjan Košič, Miha Pavlinek, Marjan Heričko
- Slovenia |
Title：The Moderating Roles of Technology Diversity Strategy and Absorptive Capacity on Relationships between Corporate Governance and Innovation
Author：Chung-Jen Chen, Bou-Wen Lin, Ya-Hui Lin, Yung-Chang Hsiao - Taiwan |
Title：Users versus IS: Understanding Prejudice in Information Systems Development Project Teams
Author：Chih-Chung Chu, Artemis Chang, Shu-Cheng Steve Chi,
Hsin-Hsin Lo – Taiwan, Austrailia |
12:00 pm – 01:20 pm |
Lunch served at International Conference Hall, 10F |
01:20 pm – 02:40 pm |
Session A2 (Kindom Hall 205)
Topic：KM Designing and Evaluation
Session Chair：Lorna Uden |
Session B2 (Jhong Guang Hall 202, 2F)
Topic：Knowledge Transfer
Session Chair：Chung-Jen Chen |
Session C2(E. Sun Hall, 3F)
Topic：Social, Economical, and Cultural Issues of KM
Session Chair：Luo Lu |
Title：Architecture of A Knowledge Systems Based on Intelligent Agents
Author：Victor Hugo Medina Garcia, Pedro Fabián Pérez Arteaga - Columbia |
Title：Knowledge Sharing and Transfer in the Public Sector
Author：Kongkiti Phusavat, Pornthep Anussornnitisarn
- Thailand |
Title：The Influences of Commitment Based Human Resource Practices on Social Climate, Knowledge Disseminative Capacity and Expatriate Performance
Author：Huei-Fang Chen, Hui-Tzu Chen - Taiwan |
Title：On Interoperability Of Ontology Based Knowledge Systems
Author：Bostjan Grasic, Vili Podgorelec - Slovenia |
Title：Knowledge, Knowledge Transfer and Learning Management Systems in the Workplace
Speaker：Doris Lee, Jeffery Hasan, Lauren Edelstein Henry – US |
Title：Work Stressors, Chinese Coping Strategies, and Job Performance In The Greater China
Author：Hsin-Pei Wu, Luo Lu - Taiwan |
Title：A Question-Based Solution Proposing: The Platform And The Case
Author：Luka Pavlič, Marjan Heričko, Vili Podgorelec
– Slovenia |
Title：Technological Profile, Knowledge Flow and Capacity, and Industrial Innovation
Author：Chung-Jen Chen, Jun-You Lin - Taiwan |
Title：Taking a Systems Thinking Perspective On the No Child left Behind Act
Author：Li-Chu Sung – Taiwan |
Title：Project Memory: A Modeling Approach for A Flexible and A Contextual Knowledge Re-use
Author：Smain Bekhti, Nada Matta – Saudi Arabia, France |
Title：A Factorial Analysis of The Linear Thinking Model
Author：Simona Vasilache, Constantin Bratianu - Romania |
Title：The Decision Making Behavior Of Enterprises - A Case Study of Knowledge Management through Neuroeconomics
Author：Ming-Jui Hsieh - Taiwan |
02:40 pm – 03:00 pm |
Coffee Break |
03:00 pm – 04:00 pm |
Panel Session - Current Research Issues on Service Science, Service Management and Knowledge Management (Kindom Hall 205)-- Lorna Uden、Chung-Yee Lee、Roland Rust、Timon Du |
04:00 pm – 05:00 pm |
Session A3 (Kindom Hall 205)
Topic：KM Development and Service Design
Session Chair：Lorna Uden |
Session B3(Jhong Guang Hall 202, 2F)
Topic：Knowledge Management
Session Chair：Houn-Gee Chen |
Session C3 (E. Sun Hall, 3F)
Topic：Services, Marketing, and Knowledge Management (I)
Session Chair：Chun-Yao Huang |
Title：Capture Decision Knowledge Of Experts Using Fuzzy MCDM For Telecommunication Room Power Operation
Author：Sheng-Tun Li, Wei-Chien Chou, Hi-Fong Ho
- Taiwan |
Title：Organizational And Knowledge Management Enablers For Successful KAIZEN
Author：Remy Magnier-Watanabe - Japan |
Title：Understanding Customers of Online Services: Online Game Customer Personality and Three Measures of Usage
Author ：Ching-I Teng, Yu-Ling Lin – Taiwan |
Title：Decision Support Systems for Improving Inter-Hospital Patient Transfer Services for a Rural Community
Author：Chialin Chen, Samson Xia Zhao - Canada |
Title： Knowledge Management: An Empirical Survey on Malaysian Higher Education
Author：Rosmaini Tasmin – Malaysia |
Title：The Study of Control System To Fraud Behavior For Salesmen-Giving Insurance Industry As An Example
Author ：Pao-si Pang Chan-Yen Chang, Ping-Fen Chen - Taiwan |
Title：A Low-Cost Green IT Design Of VHSP Based On XEN Virtulization
Author：Chih-Hung Chang, Tsu-Chien Hsiao - Taiwan |
Title：The Appropriateness of PBL's Transfer Process Towards Improved Nursing Clinical Competency
Author：Nor Azairiah Fatimah Othman, Rabiah Abdul Wahab, Nurol Ain Mustapha, Norzanah Mat Nor
- Malaysia
|
Title：Constructing A Research Model On Civil Servants’Lifelong
E-learning continuance Intention
Author：Chao-Yun Wu, Szu-Yuan Sun, Chang-Yao Wu, Pei-Ru Chao
- Taiwan |
06:00 pm – 08:00 pm |
Evening Banquet served at _National Taiwan University Hospital International Convention Center_ |
09:00 am – 10:00 am |
OPENING SESSION
Keynote 2：Thomas Li –Building a Smarter Planet through SSME (Kindom Hall 205, 2F) |
10:00 am – 10:20 am |
Coffee Break |
10:20 am – 11:20 am |
Session A4 (Kindom Hall 205)
Topic：Knowledge Management Innovation
Session Chair：Lorna Uden |
Session C4(E. Sun Hall, 3F)
Topic：Services, Marketing, and Knowledge Management (II)
Session Chair：Houn-Gee Chen |
Title：Knowledge Management Processes - Storing, Searching and Sharing Knowledge in Practice
Author：Päivi Haapalainen, Kirsi Vainio - Finland |
Title：The Effects of Supplier's Use of Power on Cooperation Climate, Trust and Buyer's Commitment
Author ：Fanyun Pai, Ruey-Shan Guo, David M. Chiang - Taiwan |
Title：Adapting Multimedia Documents For Knowledge Management: Process, Portrait and Prototype
Author：Charles Robert - Nigeria |
Title：Interactive Quality Control of Service Encounters in Hot Spring Hotels
Author ：Tsuifang Hsieh, Yung-kun Chen - Taiwan |
Title：Value Creation In Building Service
Author：Lorna Uden, Marja Naaranoja – UK, Finland |
Title：Uncertainty Avoidance as a moderator to Service Fairness and Customer Satisfaction
Author：Yu-Qian Zhu, Houn-Gee Chen - Taiwan |
11:20 pm – 11:50 pm |
Presentation of Next KMO2010 Conference (Kindom Hall 205, 2F ) |
11:50 pm – 12:00 pm |
Closing Ceremony - Lorna Uden (Kindom Hall 205, 2F ) |
12:00 pm – 01:30 pm |
Lunch served at Leader Hotel Café’83, 2F |
02:00 pm – 05:00 pm |
Half-day Taipei City tour |
